If you have a chimney problem and would like to find out how Duchy Stoves can help, the first stage is to get in touch with us with the details of your project. We will arrange to visit your home at a time convenient to you and make an assessment of what needs to be done.
Once we have made the assessment and fully understood your requirements, we will write to you outlining the scope of the work, the cost and a realistic timescale to complete the project.
As soon as you have confirmed that you would like us to go ahead, we will schedule the work and give you a reasonable idea of our lead times.
Where a job needs to be dealt with urgently, we will do whatever we can to enable this to happen within your schedule.
Once work commences we like to see a job through to completion as efficiently as we can. We will provide an explanation to you of how the work will progress. We will also explain the process of work, the method of working and an estimate of completion. We always ensure that as far as possible, floors and furniture are protected and that when we leave we have thoroughly cleared the site of any debris. We are alert to all health and safety issues and will clearly mark any no go areas.
Before leaving we will ensure that the appliance and the flue are tested and working correctly. We will give you advice on fuels and show you how to use your stove effectively and efficiently.
The company is HETAS and NACE registered.