Testimonials

google reviews

Carol CarterCarol Carter
17:53 28 Sep 23
Contacted Duchy stove for ideas on replacement wood burner. Richard was able to discuss our requirements and gave us options. A date was confirmed for fitting. Richard arrived promptly and set to work removing, installing a new stove and flue. He also tiled behind the stove again to our requirements. All this single handed and with a smile. It was a pleasure to have him in our home for 3 days.
GWGW
18:48 26 Sep 23
Had a few quotations but Rich was recommended by a friend so we went with him. We are so glad we did!!… we had to wait because he gets booked up, which we viewed as good sign. Communication from Nic (his wife and very able administrator/real boss)… was excellent in the weeks leading up…. Turned up when he said, did what he said he’d do and more!!!…. He’s worth waiting for!!!!….
Christine RidoutChristine Ridout
11:38 10 Sep 23
Superb friendly and efficient service. The cleanest work I have ever experienced I didn’t even need to dust! Thank you. Highly recommended.
Peter MurnaghanPeter Murnaghan
10:05 04 Aug 23
Richard was very prompt and efficient. Job done, even though it was a bit of a challenge. Highly recommended.
H KellyH Kelly
08:39 02 Aug 23
Highly recommend the work done by Duchy Stoves & Chimneys - carried out within their given timeframe and to a very high standard. Everybody so friendly, helpful and hardworking!
Suzanne EldridgeSuzanne Eldridge
07:13 01 Aug 23
Richard did an amazing job on our fireplace. Would highly recommend him and would definitely use him again for any future work.
Kat JoyceKat Joyce
13:39 08 Jun 23
Really excellent, friendly and knowledgeable service from Duchy Stoves and Chimneys. They helped us find a solution to installing a woodburner on a particularly inaccessible chimney, and went above and beyond both while on site and in terms of clear and helpful office communications and detailed quotes. They helped us to repoint the chimney and enabled us to carry out other maintenance work at height while we had a cherry picker in situ. Rich was even able to deal with the bees that I was worried might be an obstacle, and brought his bee suit! All in all an absolute pleasure to deal with from beginning to end at a really competitive and transparent price.
LindseyLindsey
08:08 14 Apr 23
Great work. Friendly team who gives advice that we have found to be good. They work efficiently and cleanly and on both occasions have turned up on time. Would use Duchy stoves again.
Anne Hext-WilliamsAnne Hext-Williams
14:44 31 Jan 23
Very pleased fitting of my new wood burner, slate hearth and oak mantle, Rick did a super job, left inside and outside beautifully clean afterwards.
Skimble RusselSkimble Russel
17:03 09 Dec 22
We accepted the realistic quote and the stove was delivered on time with no surprises. Standard of work was excellent, proper old school ie other than a new stove you would never known they had been in your house.
Jim CrooksJim Crooks
16:02 18 Nov 22
Richard and the team did a thorough and professional job to repair one of our chimneys after water ingress. We would highly recommend them. Richard is very knowlegable on chimneys, stoves etc
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other reviews

5 / 5

Excellent chimney sweeping service.

Gemma Tamblyn

5 / 5

I would highly recommend Richard, great service every time. Punctual, thorough and friendly.

Murray Collings

5 / 5

Did a superb job on fitting our stove and would highly recommend Richard.

Jim Peters

5 / 5

Very professional and friendly team, clean and tidy workmanship and always at a reasonable price. Would definitely recommend.

Tom Maddever

5 / 5

Would definitely recommend Duchy Stoves. Quick, prompt, efficient and friendly. All questions answered and advice given. I also had a CO2 detector fitted and a certificate issued for the sweep as without one my house insurance may have been questioned if there was a fire.
Thanks Richard. Great job.

Julie Comber

5 / 5

Excellent customer service from start to finish. Very neat and tidy work and we would definitely recommend Richard.

Jeanette Taylor

5 / 5

Can’t thank Richard enough for all his advice, help and professionalism when helping us decide which multi fuel burner we needed to replace the open fire in our newly purchased 1980s bungalow. Installation went smoothly and his breadth of knowledge is second to none. This was invaluable as this is our first burner. We are so pleased with the fire and it certainly keeps our home warm and toasty.

Gary Pollard

5 / 5

Thrilled with my new fire and fireplace. All built by Duchy Stoves & Chimneys. The guys were great. Professional and friendly.

I have nothing bad to say about my purchase or their work. Thanks guys.

Alison Butterworth