Help & Information


Here is a list of common questions that we get asked.

If you can’t find the answer to your question, then please get in touch and we’ll endeavour to help.

What is the best type of wood to burn?2023-01-20T11:47:15+00:00

Wood with less than 20% moisture content. Hardwoods are generally recommended over softwoods because they typically produce more energy per log and ensure a high to moderate heat output for a longer period of time.

How often should I get my chimney swept?2023-01-20T11:46:58+00:00

At least once a year (twice recommended).

Will I get a certificate on completion of my install?2023-01-20T11:46:44+00:00

Yes. We are HETAS and NACE registered. Your installation or stove will be certificated through either the HETAS notification scheme or Local Authority Building Control (LABC)

Will you show me how to use my stove?2023-01-20T11:45:56+00:00

Yes. Once the work is complete, we will give you a run through on how to use the stove and answer any queries you may have.

Can you provide stoves?2023-01-20T11:45:40+00:00

Yes, we work closely with a number of various stove manufacturers.

What is an inset stove?2023-04-05T15:54:01+00:00

Inset wood-burning and multi-fuel stoves are built in units that can be fitted into your chimney breast or wall, leaving only the front of the stove exposed for dramatic effect. Inset stoves come in a wide range of designs, and are available in both modern and traditional styles.

Should I purchase a multi-fuel or wood burning stove?2023-01-20T11:43:23+00:00

This depends on what lining system you have (or are having). We can discuss this in more detail with you on a site survey.

How much mess will it make?2023-01-20T11:42:17+00:00

As with all building works there will be some dust and debris. Our team prides itself with leaving your property clean and tidy. We lay floor coverings in the rooms we are working in and take steps to protect delicate furnishings. We take all our rubbish away with us and always leave the site tidy.

What size stove do I need?2023-01-20T11:42:00+00:00

This varies according to the age of the property, how well insulated the property is and your personal preference regarding temperature. As a general rule of thumb to discover what size wood burning stove you need, measure your room and divide by 14 (so length x width x height in metres, divided by 14). Divide by 10 if your room is particularly poorly insulated. Divide by 25 if your room is new-build super-insulated.

What type of liner do I need for my installation?2023-01-20T11:41:36+00:00

Each property is unique, please speak to us about the range of options available for your project.

Do I need my chimney lined?2023-01-20T11:41:19+00:00

We would always recommend lining your chimney. A lining system provides a totally sealed passage for all harmful gases released as a product of combustion i.e. harmful carbon monoxide. Carbon monoxide is a very real threat with any burning appliance, so it is important to treat it with respect. A lining system represents the safest way to install any wood/multi fuel appliance as it provides a safe sealed passage out of the chimney.

I don’t have a chimney – can I still have a woodburning stove?2023-01-20T11:40:30+00:00

In most cases, yes! Please speak to us about your options that may suit your property.

Can you provide a quote without visiting our property?2023-01-20T11:34:46+00:00

We always prefer to visit your property and see the site with our own eyes.
However, we can in some circumstances provide a quote with some information from you. We would need you to provide as much information as possible: room measurements, details of your existing chimney and installation (if any), property age, height, storeys, photos of your existing chimney/property/flue shaft. Please contact us for more details on this.


Please contact us using this form to request a free quote and site survey.


01503 265 797


07825 585 886

open HOURS

9am – 5pm   Monday – Friday

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